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Implementing Zoho Apps are just the beginning of your Zoho ecosystem journey. Timely support from experienced Zoho administrators and developers can significantly increase your user adoption and help you maximize your investments.

Elitbuzz’s Zoho expert team works closely with your business owners and subject matter experts to address your ongoing support needs so that your sales team can fully leverage the system and focus more on winning new deals. You can leverage our services to eliminate the cost of a full-time Zoho Administration team and a steep learning curve of the essentials of Zoho Apps.

Our flexible support packages offer services for both SMEs and enterprise businesses.

Package Details

Total Support Hours 32
Email & Phone Support TIming 9 hours, Sunday to Thursday (9:00 AM – 6:00 PM GMT)
Pricing AED 4,000/- Select Package

Scope for Support Package

. Architecture Review and Customizations:
Modules relationships, creation or modification of custom modules, record types, fields, page layouts, custom links and buttons, if necessary
. Data Quality Management:
Validation Rules, Automated Workflows, Assignment Rules, Auto Response Rules, Approval Processes
. User Management & Adoption:
Profiles and Permission sets Management, Role Hierarchy Setup, Public Groups, Queues and Setup, Adoption Reports and Dashboards
. Security Model Enhancements:
Modify and Implement Organization-Wide Defaults, Owner and Criteria Based Sharing Rules, Session Management
. Analytics Support:
List Views, Reports, Report Types, Dashboards, Analytic snapshots/Reporting Snapshots
. Email Administration:
Workflow email alerts, creation or modification of email templates, mail merge templates
. Bulk Data Services:
Mass Transfer, Bulk loads and Imports
. Google Apps:
Initial Set-up, User Management and Configuration
. Communities Maintenance:
Include best practices to enhance UI
. Best Practices:
Depending on the Zoho App’s needs, best practices will be suggested
. Documentation:
Functional Specifications Documents and User Manuals
. Training:
End-user and Administrator

Services Excluded from Support Package

  • Any Zoho Creator and Deluge related configurations which are not a part of the agreement are excluded
  • Any configuration changes that cannot be accomplished within the timelines specified in the package will be excluded

Other Notes

  • A proper job timesheet report would be provided, which would give information about utilised support hours.

Package Details

Total Support Hours 32
Email & Phone Support TIming 9 hours, Sunday to Thursday (9:00 AM – 6:00 PM GMT)
Pricing AED 1,500/- Select Package

Scope for Support Package

. Architecture Review and Customizations:
Modules relationships, creation or modification of custom modules, record types, fields, page layouts, custom links and buttons, if necessary
. Data Quality Management:
Validation Rules, Automated Workflows, Assignment Rules, Auto Response Rules, Approval Processes
. User Management & Adoption:
Profiles and Permission sets Management, Role Hierarchy Setup, Public Groups, Queues and Setup, Adoption Reports and Dashboards
. Security Model Enhancements:
Modify and Implement Organization-Wide Defaults, Owner and Criteria Based Sharing Rules, Session Management
. Analytics Support:
List Views, Reports, Report Types, Dashboards, Analytic snapshots/Reporting Snapshots
. Email Administration:
Workflow email alerts, creation or modification of email templates, mail merge templates
. Bulk Data Services:
Mass Transfer, Bulk loads and Imports
. Google Apps:
Initial Set-up, User Management and Configuration
. Communities Maintenance:
Include best practices to enhance UI
. Best Practices:
Depending on the Zoho App’s needs, best practices will be suggested
. Documentation:
Functional Specifications Documents and User Manuals
. Training:
End-user and Administrator

Services Excluded from Support Package

  • Any Zoho Creator and Deluge related configurations which are not a part of the agreement are excluded
  • Any configuration changes that cannot be accomplished within the timelines specified in the package will be excluded

Other Notes

  • A proper job timesheet report would be provided, which would give information about utilised support hours.

Package Details

Total Support Hours 32
Email & Phone Support TIming 9 hours, Sunday to Thursday (9:00 AM – 6:00 PM GMT)
Pricing AED 2,000/- Select Package

Scope for Support Package

. Architecture Review and Customizations:
Modules relationships, creation or modification of custom modules, record types, fields, page layouts, custom links and buttons, if necessary
. Data Quality Management:
Validation Rules, Automated Workflows, Assignment Rules, Auto Response Rules, Approval Processes
. User Management & Adoption:
Profiles and Permission sets Management, Role Hierarchy Setup, Public Groups, Queues and Setup, Adoption Reports and Dashboards
. Security Model Enhancements:
Modify and Implement Organization-Wide Defaults, Owner and Criteria Based Sharing Rules, Session Management
. Analytics Support:
List Views, Reports, Report Types, Dashboards, Analytic snapshots/Reporting Snapshots
. Email Administration:
Workflow email alerts, creation or modification of email templates, mail merge templates
. Bulk Data Services:
Mass Transfer, Bulk loads and Imports
. Google Apps:
Initial Set-up, User Management and Configuration
. Communities Maintenance:
Include best practices to enhance UI
. Best Practices:
Depending on the Zoho App’s needs, best practices will be suggested
. Documentation:
Functional Specifications Documents and User Manuals
. Training:
End-user and Administrator

Services Excluded from Support Package

  • Any Zoho Creator and Deluge related configurations which are not a part of the agreement are excluded
  • Any configuration changes that cannot be accomplished within the timelines specified in the package will be excluded

Other Notes

  • A proper job timesheet report would be provided, which would give information about utilised support hours.

Package Details

Total Support Hours 32
Email & Phone Support TIming 9 hours, Sunday to Thursday (9:00 AM – 6:00 PM GMT)
Pricing AED 4,000/- Select Package

Scope for Support Package

. Architecture Review and Customizations:
Modules relationships, creation or modification of custom modules, record types, fields, page layouts, custom links and buttons, if necessary
. Data Quality Management:
Validation Rules, Automated Workflows, Assignment Rules, Auto Response Rules, Approval Processes
. User Management & Adoption:
Profiles and Permission sets Management, Role Hierarchy Setup, Public Groups, Queues and Setup, Adoption Reports and Dashboards
. Security Model Enhancements:
Modify and Implement Organization-Wide Defaults, Owner and Criteria Based Sharing Rules, Session Management
. Analytics Support:
List Views, Reports, Report Types, Dashboards, Analytic snapshots/Reporting Snapshots
. Email Administration:
Workflow email alerts, creation or modification of email templates, mail merge templates
. Bulk Data Services:
Mass Transfer, Bulk loads and Imports
. Google Apps:
Initial Set-up, User Management and Configuration
. Communities Maintenance:
Include best practices to enhance UI
. Best Practices:
Depending on the Zoho App’s needs, best practices will be suggested
. Documentation:
Functional Specifications Documents and User Manuals
. Training:
End-user and Administrator

Services Excluded from Support Package

  • Any Zoho Creator and Deluge related configurations which are not a part of the agreement are excluded
  • Any configuration changes that cannot be accomplished within the timelines specified in the package will be excluded

Other Notes

  • A proper job timesheet report would be provided, which would give information about utilised support hours.

Package Details

Total Support Hours 32
Email & Phone Support TIming 9 hours, Sunday to Thursday (9:00 AM – 6:00 PM GMT)
Pricing AED 3,000/- Select Package

Scope for Support Package

. Architecture Review and Customizations:
Modules relationships, creation or modification of custom modules, record types, fields, page layouts, custom links and buttons, if necessary
. Data Quality Management:
Validation Rules, Automated Workflows, Assignment Rules, Auto Response Rules, Approval Processes
. User Management & Adoption:
Profiles and Permission sets Management, Role Hierarchy Setup, Public Groups, Queues and Setup, Adoption Reports and Dashboards
. Security Model Enhancements:
Modify and Implement Organization-Wide Defaults, Owner and Criteria Based Sharing Rules, Session Management
. Analytics Support:
List Views, Reports, Report Types, Dashboards, Analytic snapshots/Reporting Snapshots
. Email Administration:
Workflow email alerts, creation or modification of email templates, mail merge templates
. Bulk Data Services:
Mass Transfer, Bulk loads and Imports
. Google Apps:
Initial Set-up, User Management and Configuration
. Communities Maintenance:
Include best practices to enhance UI
. Best Practices:
Depending on the Zoho App’s needs, best practices will be suggested
. Documentation:
Functional Specifications Documents and User Manuals
. Training:
End-user and Administrator

Services Excluded from Support Package

  • Any Zoho Creator and Deluge related configurations which are not a part of the agreement are excluded
  • Any configuration changes that cannot be accomplished within the timelines specified in the package will be excluded

Other Notes

  • A proper job timesheet report would be provided, which would give information about utilised support hours.

Package Details

Total Support Hours 32
Email & Phone Support TIming 9 hours, Sunday to Thursday (9:00 AM – 6:00 PM GMT)
Pricing Please contact at zoho@elitbuzz.com

Scope for Support Package

. Architecture Review and Customizations:
Modules relationships, creation or modification of custom modules, record types, fields, page layouts, custom links and buttons, if necessary
. Data Quality Management:
Validation Rules, Automated Workflows, Assignment Rules, Auto Response Rules, Approval Processes
. User Management & Adoption:
Profiles and Permission sets Management, Role Hierarchy Setup, Public Groups, Queues and Setup, Adoption Reports and Dashboards
. Security Model Enhancements:
Modify and Implement Organization-Wide Defaults, Owner and Criteria Based Sharing Rules, Session Management
. Analytics Support:
List Views, Reports, Report Types, Dashboards, Analytic snapshots/Reporting Snapshots
. Email Administration:
Workflow email alerts, creation or modification of email templates, mail merge templates
. Bulk Data Services:
Mass Transfer, Bulk loads and Imports
. Google Apps:
Initial Set-up, User Management and Configuration
. Communities Maintenance:
Include best practices to enhance UI
. Best Practices:
Depending on the Zoho App’s needs, best practices will be suggested
. Documentation:
Functional Specifications Documents and User Manuals
. Training:
End-user and Administrator

Services Excluded from Support Package

  • Any Zoho Creator and Deluge related configurations which are not a part of the agreement are excluded
  • Any configuration changes that cannot be accomplished within the timelines specified in the package will be excluded

Other Notes

  • A proper job timesheet report would be provided, which would give information about utilised support hours.

Package Details

Total Support Hours 32
Email & Phone Support TIming 9 hours, Sunday to Thursday (9:00 AM – 6:00 PM GMT)
Pricing AED 3,000/- Select Package

Scope for Support Package

. Architecture Review and Customizations:
Modules relationships, creation or modification of custom modules, record types, fields, page layouts, custom links and buttons, if necessary
. Data Quality Management:
Validation Rules, Automated Workflows, Assignment Rules, Auto Response Rules, Approval Processes
. User Management & Adoption:
Profiles and Permission sets Management, Role Hierarchy Setup, Public Groups, Queues and Setup, Adoption Reports and Dashboards
. Security Model Enhancements:
Modify and Implement Organization-Wide Defaults, Owner and Criteria Based Sharing Rules, Session Management
. Analytics Support:
List Views, Reports, Report Types, Dashboards, Analytic snapshots/Reporting Snapshots
. Email Administration:
Workflow email alerts, creation or modification of email templates, mail merge templates
. Bulk Data Services:
Mass Transfer, Bulk loads and Imports
. Google Apps:
Initial Set-up, User Management and Configuration
. Communities Maintenance:
Include best practices to enhance UI
. Best Practices:
Depending on the Zoho App’s needs, best practices will be suggested
. Documentation:
Functional Specifications Documents and User Manuals
. Training:
End-user and Administrator

Services Excluded from Support Package

  • Any Zoho Creator and Deluge related configurations which are not a part of the agreement are excluded
  • Any configuration changes that cannot be accomplished within the timelines specified in the package will be excluded

Other Notes

  • A proper job timesheet report would be provided, which would give information about utilised support hours.

Package Details

Total Support Hours 32
Email & Phone Support TIming 9 hours, Sunday to Thursday (9:00 AM – 6:00 PM GMT)
Pricing Please contact at zoho@elitbuzz.com

Scope for Support Package

. Architecture Review and Customizations:
Modules relationships, creation or modification of custom modules, record types, fields, page layouts, custom links and buttons, if necessary
. Data Quality Management:
Validation Rules, Automated Workflows, Assignment Rules, Auto Response Rules, Approval Processes
. User Management & Adoption:
Profiles and Permission sets Management, Role Hierarchy Setup, Public Groups, Queues and Setup, Adoption Reports and Dashboards
. Security Model Enhancements:
Modify and Implement Organization-Wide Defaults, Owner and Criteria Based Sharing Rules, Session Management
. Analytics Support:
List Views, Reports, Report Types, Dashboards, Analytic snapshots/Reporting Snapshots
. Email Administration:
Workflow email alerts, creation or modification of email templates, mail merge templates
. Bulk Data Services:
Mass Transfer, Bulk loads and Imports
. Google Apps:
Initial Set-up, User Management and Configuration
. Communities Maintenance:
Include best practices to enhance UI
. Best Practices:
Depending on the Zoho App’s needs, best practices will be suggested
. Documentation:
Functional Specifications Documents and User Manuals
. Training:
End-user and Administrator

Services Excluded from Support Package

  • Any Zoho Creator and Deluge related configurations which are not a part of the agreement are excluded
  • Any configuration changes that cannot be accomplished within the timelines specified in the package will be excluded

Other Notes

  • A proper job timesheet report would be provided, which would give information about utilised support hours.
About Us

We are Elitbuzz, A market leading global boutique, with the partnership of technology driven entities, providing consulting and development services. With a global reach and an unrivalled reputation in our target markets. We undertake high-value, innovative work across a wide range of sectors.

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